Privacy policy

Privacy Policy

This Privacy Policy explains how Vyaanza (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit vyaanza.com, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

For the purpose of this Privacy Policy, “you” refers to any user of our Services, including customers, website visitors, or individuals whose data we collect in accordance with this policy.

By accessing or using our Services, you agree to the collection and use of information as described below. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, business operations, or legal and regulatory requirements. Any updates will be posted on this page along with a revised “Last Updated” date. Continued use of the Services after such changes constitutes acceptance of the revised policy.

How We Collect Personal Information

We collect personal information through multiple sources depending on how you interact with us.

Information You Provide Directly

When you use our Services, you may voluntarily provide information including:

  • Contact details: Name, email address, phone number, billing and shipping address
  • Order details: Product purchases, payment confirmation, delivery details
  • Account information: Username, password, and other security-related details
  • Shopping activity: Products viewed, items added to cart, wishlists, reviews, loyalty points, referrals, or gift cards
  • Customer support communications: Any information shared while contacting us for assistance

Providing certain information may be necessary to access specific features. If you choose not to provide it, some Services may not function properly.

Information Collected Automatically

We automatically collect certain information about how you interact with our Services (“Usage Data”), including:

  • Device type and browser information
  • IP address and network details
  • Pages visited, time spent, and interactions on the Site

This data is collected using cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from trusted third-party partners such as:

  • E-commerce and website platforms (e.g., Shopify)
  • Payment processors who securely process transactions on our behalf
  • Marketing and analytics providers that help us understand user behavior and improve our Services

Any information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Providing Products and Services

  • Processing payments and fulfilling orders
  • Managing accounts and transactions
  • Shipping products and handling returns or exchanges
  • Sending order-related notifications and updates

2. Marketing and Promotions

  • Sending promotional emails, messages, or offers
  • Displaying relevant advertisements
  • Personalizing content and product recommendations

You may opt out of marketing communications at any time.

3. Security and Fraud Prevention

  • Detecting and preventing fraudulent or unauthorized activity
  • Protecting user accounts and platform integrity

You are responsible for keeping your account credentials secure. If you suspect unauthorized access, contact us immediately.

4. Customer Support and Service Improvement

  • Responding to inquiries and support requests
  • Improving website functionality, products, and user experience

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site, remember preferences, analyze traffic, and personalize content.

For details on cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the Services.

How We Share Personal Information

We may have to share your information in limited circumstances, including:

  • With service providers and vendors supporting our operations (payment processing, logistics, IT, analytics, customer support)
  • With marketing and advertising partners, subject to their privacy policies
  • When you explicitly consent or request information sharing
  • With affiliated entities for internal business operations
  • To comply with legal obligations, enforce terms, or protect rights, safety, and property
  • In connection with business transactions such as mergers, restructuring, or asset transfers

We do not sell your personal data.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies separately.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Vyaanza Foods and Beverages
Email: support@vyaanza.com
Kota, Rajasthan, India